Shipping policy

Shipping Policy

Now Shipping to Australia & New Zealand! 🇦🇺 🇳🇿

Good news! Pivo is now shipping to Australia and New Zealand.

Here's what to know before you order:

  • Shipping rates: International shipping rates may be higher than domestic rates. Your shipping cost will be displayed at checkout before you complete your purchase.
  • Delivery time: Please allow up to 10 business days for delivery to Australia and New Zealand. Deliveries to rural or remote addresses may take longer.
  • Free shipping: Enjoy free shipping on orders over AUD $300 or the equivalent in local currency in Australia and New Zealand, subject to eligibility at checkout.

Delivery times are estimates and may be affected by carrier delays, customs processing, public holidays, and other circumstances beyond our control.

Thanks for your patience while we get your Pivo to you!

Frequently Asked Questions

When will my order ship?

Orders typically take 1–2 business days to process, pack, and ship. Once your order has shipped, you'll receive a shipping confirmation email.

Please note that processing time is separate from transit time. Delivery estimates begin after your order has been processed and shipped.

How long will delivery take?

Delivery times vary depending on your destination and the shipping service used.

For orders shipped to Australia and New Zealand, please allow up to 10 business days for delivery. Deliveries to rural or remote addresses may take longer.

Delivery times are estimates and may be affected by customs processing, carrier delays, public holidays, or other circumstances beyond our control.

For other destinations, please refer to the estimated delivery timeframe provided at checkout, where available.

Where does Pivo ship?

We currently ship to the following countries:

  • Australia
  • Belgium
  • Canada
  • France
  • Germany
  • Netherlands
  • New Zealand
  • Sweden
  • United Kingdom
  • United States

Shipping availability may change from time to time. If your country isn't listed or you're unable to complete your order, please contact our support team for assistance.

How much does shipping cost?

Shipping costs depend on your delivery destination and order details. Applicable shipping charges will be calculated and displayed at checkout before payment.

International shipping rates may be higher than domestic rates.

Australia and New Zealand: Orders over AUD $300 or the equivalent in local currency qualify for free shipping, subject to eligibility at checkout.

United States: Orders over USD $100 within the contiguous United States qualify for free standard shipping, subject to eligibility at checkout. This excludes Hawaii, Alaska, and U.S. Territories). 

Europe: Orders over EUR €300 qualify for free shipping, subject to eligibility at checkout.

UK: Orders over £300 qualify for free shipping, subject to eligibility at checkout.

Will I have to pay customs duties or import taxes?

International orders may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges, if applicable, are determined by local authorities and may be payable by the recipient.

We recommend checking with your local customs authority if you have questions about potential import charges before placing your order.

Can I change my shipping address?

If you've entered the wrong delivery address, please contact us as soon as possible. We'll do our best to update it if your order hasn't yet been processed for fulfillment, but changes cannot be guaranteed.

Once your order has been processed and a shipping label has been created, we're unable to change the shipping address.

Please double-check that your address is complete and accurate, including street numbers, apartment or unit numbers, postal codes, and contact information.

Pivo isn't responsible for delivery issues resulting from incorrect or incomplete address details provided at checkout.

What happens if my package is delayed?

While we do our best to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur due to carrier operations, customs processing, public holidays, or other circumstances outside our control.

If your tracking information hasn't updated or your package appears to be delayed, please contact our support team with your order number so we can assist.

What happens if my package is returned to sender?

If a package is returned by the local post office or customs, Pivo will arrange reshipment rather than issue a refund.

If the return results from customer-related issues, such as an incorrect or incomplete address, invalid contact information, failure to collect the package, or refusal to pay applicable customs charges, additional reshipping and return fees may apply. These fees depend on the destination country.

Can I cancel my order after it has shipped?

Once an order has entered the shipping process, it cannot be cancelled in transit. You'll need to receive the package before submitting a return request, subject to the terms of our Return & Refund Policy.

Need help with your shipment?

If you have questions about your order or delivery, please contact our support team and include your order number so we can help.